Ship to Me
- Why do you need my payment and shipping information to complete my ship to me entry?
- I no longer want to enter to win a ship to me release. What should I do?
- How will I know if I win a ship to me release?
- Do you accept gift cards or promo codes?
- I no longer want this ship to me release. Can I cancel/decline my win?
General
- Shoe Release Schedule
- When does the entry period close?
- Do you accept gift cards or promo codes?
- What happens if I change my default shipping or payment information after submitting a reservation?
- Can I change my shipping or payment information after the submission window closes?
- What happens if I change my default address or payment information after the submission period closes?
FLX and Head Starts
Submission Process
- Can I reserve more than one pair of release sneakers using multiple accounts?
- What happens if the app crashes as I submit my entry?
- Do submissions close at any point?
- When are winners notified?
- May I submit an entry after the submission deadline has passed?
- How long do I have to confirm my reservation after I won?
Other Ways to Buy
Store Pickup
- How will I know if I win a store pickup release?
- I no longer want this store pickup release. Can I cancel/decline my win?
- Can I change my selected size if it doesn’t fit?
- What happens if I cannot pick up my release?
- Can I have someone else pick up my reservation?
- When and how do I pay for my release item?