Ordering and Shipping

Store Pickup

• What payment methods do you accept for store pickup orders?
• Are any items not eligible for store pickup orders?
• How long will you hold my order?
• Can someone else pick up my order?
• The item I want isn’t available at my local store. What options do I have?
• When will my order be ready?

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My Favorites

• How does the My Favorites feature work?

Ordering Costs and FAQ

• What’s the purpose of the Colorado retail delivery fee?
• Why are multiple charges appearing on my debit/credit account?
• Can I change or cancel an order?
• Can I receive a sale price adjustment on a previous purchase?
• What are your tax rates and guidelines?

General Ordering and Shipping and Payment Questions

• What payment methods do you accept?
• How do debit & credit card transactions work?
• What payment methods do you accept by phone?
• What is a credit card security code (CVV)?
• Why can't I ship my order outside the United States?
• Learn about paying with Klarna

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Shipping Costs and FAQ

• I'd like to ship my order to multiple addresses. What should I do?
• My home doesn’t have a street address. What should I do?
• How long does it take for my order to ship out from your distribution center?
• Express Delivery Timetable
• How much does 3-4 Business Day - Standard Plus shipping cost?
• How much does 2 Business Day - Express shipping cost?

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