Alberto Rodriguez
Articles
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I no longer want this store pickup release. Can I cancel/decline my win?
Yes, but if you decline, then you also lose all Head Starts used for this entry. You also lose the opportunity to win the release through the "ship to me" option
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Can I change my selected size if it doesn’t fit?
No. You may exchange the pair for a different size if that size is available. If all pairs in the size desired have been reserved or already purchased the customer cannot get another pair in a dif...
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What happens if I cannot pick up my release?
Unfortunately, shoes that are not picked up within the specified time frame are forfeited to the next person on the waitlist.
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Can I have someone else pick up my reservation?
No. You must present your valid ID and the QR code from the reservation confirmation page at the specified store location to pick up your shoes. The name on your ID must match the name of the picku...
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When and how do I pay for my release item?
You will be notified of the pick-up date and time window via the reservation confirmation page within the app.Once you are at the winning store during the pick-up window, present the QR code on the...
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When can I pick up my release?
Pickup times will be noted on the confirmation screen in the app, typically 3 pm on weekends and 6 pm on weekdays.
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Can I pay for my release online?
No. Shoes must be paid for in store upon pick up.
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What happens if my phone is lost or stolen?
Under no circumstances will a retail store allow purchase of a reserved release shoe without a valid account and photo ID.
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Can I use discount codes or coupons on new releases?
Nope, you can't.
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How do I sign up for the military discount?
Store We recommend showing a store associate a valid photo/military ID at checkout. Online 1. When you're filling out your payment information, select "military discount" in the "Payment" field and...